We put the customer first
Time saving and efficient. Our easy streamlined process will help you relax with the knowledge that our friendly and caring team is here for you to support you and look out for you and are always putting your best interests first. We are always contactable from 9-5 to help you with any questions you may have using our communication function within the portal and having a shared team in the office helps with this unlike any other solicitors office who constantly struggle with telephone distractions.
Our helpful staff will support and guide you through the conveyancing experience. Our pricing is transparent. We will discuss any potential further costs quoted with you should they arise during the course of your conveyancing.
Unique, state of the art technology at the end of your fingertips throughout our bespoke portal and Mobile App.
We have mobile friendly forms which allow you to complete all our initial questionnaires on your smart phone, iPad or computer.
Technology
We have invested heavily in technology to give our customers the best possible experience.
In today's connected world we are able to offer you the very best in communication. When you become a Harvey Baker client you are given free access to our client portal and Android and iPhone apps. These allow you to monitor the progress of your case in detail, send us messages and documents, fill in forms, sign documents and download documents associated with your case.
We list any items requiring your attention. So, you always know if we're waiting for you to complete a task, or in fact anyone else or anything we are waiting for.
Our case management system is cutting edge and ensures every aspect of your case is progressed efficiently and handled in compliance with our high quality standards.
Paul has suggested the following be amended on the website:
Banks and monies. Any money received on your behalf will be held in our General Client Account. Subject to what is set out below in this paragraph, the level of interest you can expect to receive, referred to as a payment in lieu of interest earned, will be based on the advertised interest rate(s) payable by our primary bank on the relevant amount, as if it had been held separately in a designated client account in your name. The calculation of interest due to a client on a matter accrues three days after client funds have been received into the general client bank account of the firm and is calculated on a daily compounded basis. We will not pay interest on monies held for less than 15 working days. If the amount calculated is less than £50 then no interest will be paid as our administrative costs would exceed this amount. Alternatively, where you have specifically provided a request or where we feel your interest may be better served, money received on your behalf will be held in a Designated Client Accounts / Court of Protection Funds in your name. Subject to what is set out below in this paragraph, the level of interest you can expect to receive, will be based on the advertised interest rate(s) payable by our primary bank on the relevant amount, held separately in a designated client account in your name. You acknowledge that it is entirely your responsibility to declare to HMRC your receipt of interest from the firm Interest rates can be located via the following link Client Money Protection "The Financial Services Compensation Scheme (FSCS) is the UK’s statutory compensation scheme for customers of deposit providers. The FSCS can pay compensation of up to £120,000 if a deposit provider becomes unable to meet its obligations. Temporary High Balances of up to £1,400,000 are also protected for up to six months for specific life events, including property transactions, inheritances, or personal injury settlements. Further details are available at www.fscs.org.uk or by calling 0800 678 1100."
FSCS protects customers when authorised financial services firms fail.